We allow:

• Refunds in the form of store credit OR
• Exchange to another item (subject to availaibilty)

We allow a one-time exchange for items purchased directly from our website or showroom. 

Steps for exchange:

1) Initiate your return here: https://www.anyaactive.com/pages/returns

2) Send your return item(s) to us via registered mail, or any other delivery method with tracking. To expedite the process, please indicate your order number on the outside of the parcel. We will not be responsible for any lost parcels. 

3) Once we've received your return item(s), we'd need to assess the condition of the products. If everything's good, you'll receive the store credit via email or if it's an exchange to another product, we will ship it out to you. Kindly allow 3-4 working days for us to process your returns.

We reserve the right to reject any returns that do not meet our exchange policy conditions. Please read the full terms below before proceeding.

Conditions for exchange:

• Items must be returned within 28 days of receipt, in original condition with tags on.
• Returned items with any stains (including make-up and deodorant stains) and/or pet fur will be rejected by default.
• Due to hygiene purposes, yoga mats cannot be returned or exchanged. 
• Sale, clearance, pre-order and backorder apparel cannot be exchanged. 
• If you wish to exchange your purchased item for a product of higher value, a top-up in price difference is required. The top-up will be based on the original price, excluding any discounts or promo codes. 
• No refunds in price difference will be given if you choose to exchange your purchased item for a product of a lower value. 
• We do not accept returns or exchanges from products bought from third parties. Please contact the store or website you originally bought your item(s) from.