We hear you! To simplify and expedite your return requests, you can now initiate your return requests seamlessly via this link.

Terms:

• Your return must reach us within 15 days from date of delivery/collection
• You must indicate your order number on the parcel
• You may exchange for another item, or opt for store credits (no refunds will be made)
• We regret to inform you that we will strictly reject items with any stains (including make-up and deodorant stains) and/or pet fur 
• Due to hygiene purposes, socks and yoga mats cannot be returned or exchanged
• Returns are not valid for items bought on Sale, Clearance, pre-order and backorder
• For orders outside of Singapore and Malaysia, we only provide returns in the form of store credits

Steps to exchange

1) Click on this link to initiate a return request

2) Opt between choosing another product (of similar value) or store credits.

• If you'd like to exchange for something of a higher value (which would require an additional top up), please reach out to us separately via hello@anyaactive.com
• If you opted for another product (of lower value), the balance would be returned to you in the form of store credits

3) Choose your preferred method of return

• Arranging your own mail/courier (rate varies) or
• Drop it off at our studio at Taiseng (by appointment only)

4) Your returns will be processed within 3 working days after we've received your return parcel.

If you require further assistance from us, do not hesitate to reach out to us via hello@anyaactive.com.