Update to our shipping policy: Valid for orders made from 14 July 2023.

We hear you! To simplify and expedite your return requests, you can now initiate your return requests seamlessly via this link.


  • Your return must reach us within 15 days from date of delivery/collection
  • You must indicate your order number on the parcel
  • You may exchange for another item, or opt for store credits (no refunds will be made)
  • We regret to inform you that we will strictly reject items with any stains (including make-up and deodorant stains) and/or pet fur 
  • Due to hygiene purposes, socks and yoga mats cannot be returned or exchanged
  • Returns are not valid for items bought on Sale, Clearance, pre-order and backorder
  • For orders outside of Singapore and Malaysia, we only provide returns in the form of store credits

Steps to exchange

1) Click on this link to initiate a return request

2) Opt between choosing another product (of similar value) or store credits.

  • If you'd like to exchange for something of a higher value (which would require an additional top up), please reach out to us separately via hello@anyaactive.com
  • If you opted for another product (of lower value), the balance would be returned to you in the form of store credits

3) Choose your preferred method of return

  • Arranging your own mail/courier (rate varies) or
  • Drop it off at our studio at Taiseng (by appointment only)

4) Your returns will be processed within 3 working days after we've received your return parcel.

If you require further assistance from us, do not hesitate to reach out to us via hello@anyaactive.com.