Shipping and Exchange

Shipping Rates

Singapore 

  • We offer free shipping for orders above $40. There will be a delivery fee of $5.00 for orders below $40.
  • You should receive your parcel within the next 3-4 working days from the date of order placed, with the exception of back-order/pre-order.
  • Tracking information will be sent to your e-mail once your parcel is shipped.

P/s: If you need your items urgently, reach out to us and we'll work something out for you! 

Malaysia

  • We offer free shipping for orders above SGD $60 (MYR 180). There will be delivery fee of SGD $5.00 for orders below SGD $60 (MYR 180) (exception: promotion).
  • We will mail out our parcels ONE working day after you have placed your order (cut-off time: 10 PM). We believe in speed and this is our commitment to you. 
  • Tracking information will be sent to your e-mail once your parcel is shipped.

    Hong Kong

    • We offer free shipping for orders above SGD $100 (HKD 567). There will be delivery fee of SGD $20.00 for orders below SGD $100 (HKD 567) (exception: promotion).
    • We will mail out our parcels ONE working day after you have placed your order. We believe in speed and this is our commitment to you.
    • Tracking information will be sent to your e-mail once your parcel is shipped.

    Rest of Asia (ex-SG, MY, HK, ID)

    • We offer free shipping for orders above SGD $150. There will be delivery fee of SGD $20.00 for orders below SGD $150.
    • Tracking information will be sent to your e-mail once your parcel is shipped.
    • Please note that additional taxes are to be borne by the buyer.

    Rest of the World

    • We offer free shipping for orders above $200. There will be delivery fee of $25.00 for orders below $200.
    • Tracking information will be sent to your e-mail once your parcel is shipped.
    • Please note that additional taxes are to be borne by the buyer.

    Self-Collection

    Please note the following before opting for pick-up at our studio:

    • Collection window: Monday-Friday 1pm-6:30pm.
      If you need to collect outside of this provided timeslots, kindly drop us a message via e-mail or Instagram DM -- we will work something out for you.

    • [IMPORTANT!] Please let us know in advance prior to coming down to the studio, in case we are not around.


    Returns and Exchanges

    Conditions for exchanges/returns:

    • Item(s) must be returned within 14 days of receipt, in original* condition with tags on. 
      (Pristine condition. We will STRICTLY not be accepting items with stains (eg make-up stains) or pet fur).

    • We do not offer refunds at this point of time (only exchange).

    • We do not do exchange/returns on our yoga mats due to hygiene purposes.

    • If you wish to exchange for an item of higher price (than the original price of the bought item), a top-up to match the item is required. The top-up will be based on the original price, excluding any discount or promo-code.
    • We do not accept exchange of apparels bought on pre-order, back-order, clearance, promotions, or final sale.
    • We do not accept exchange of apparels bought from third parties. Please refer to the website/location you have purchase from for the exchange. 
    • To expedite the exchange process, please indicate your order number on the parcel!

    Steps for Exchanges:

    1) Please email us at hello@anyaactive.com with the following:

    • Email address used to place the order
    • Order Number
    • Colour &  size of the item(s) you wish to return/exchange
    • Reason for the return 
    • Color and size of replacement pair (for exchange)

    2) All exchanges must be shipped via registered mail or any mail with tracking to our office address. We will not be responsible for any lost or misplaced mails.

    Return address:
    Attn: Anya Active
    34 Upper Weld Road #02-01, Singapore 207391

     

    We reserve the right to reject any returns/exchanges that doesn’t fulfill our returns policy.