Shipping and Exchange

Shipping Rates

Singapore 

  • We offer free shipping for orders above $40. There will be delivery fee of $5.00 for orders below $40 (exception: promotion).
  • We will mail out our parcels ONE working day after you have placed your order (cut-off time: 10 PM). We believe in speed and this is our commitment to you. You should receive your parcel within the next 3-4 working days from the date of order placed.
  • Tracking information will be sent to your e-mail once your parcel is shipped.

P/s: If you need your items urgently, reach out to us and we'll work something out for you! 

Please expect delay in overseas shipment due to the current Covid-19 situation. We ship using International Priority service but are not able to guarantee the waiting time.

Malaysia

  • We offer free shipping for orders above SGD $60 (MYR 180). There will be delivery fee of SGD $5.00 for orders below SGD $60 (MYR 180) (exception: promotion).
  • We will mail out our parcels ONE working day after you have placed your order (cut-off time: 10 PM). We believe in speed and this is our commitment to you. 
  • Tracking information will be sent to your e-mail once your parcel is shipped.

Hong Kong

  • We offer free shipping for orders above SGD $100 (HKD 567). There will be delivery fee of SGD $20.00 for orders below SGD $100 (HKD 567) (exception: promotion).
  • We will mail out our parcels ONE working day after you have placed your order. We believe in speed and this is our commitment to you.
  • Tracking information will be sent to your e-mail once your parcel is shipped.

Rest of Asia (ex-SG, MY, HK)

  • We offer free shipping for orders above SGD $150. There will be delivery fee of SGD $20.00 for orders below SGD $150.
  • Tracking information will be sent to your e-mail once your parcel is shipped.
  • Please note that additional taxes are to be borne by the buyer.

Rest of the World

  • We offer free shipping for orders above $200. There will be delivery fee of $25.00 for orders below $200.
  • Tracking information will be sent to your e-mail once your parcel is shipped.
  • Please note that additional taxes are to be borne by the buyer.


Returns and Exchanges

Conditions for exchanges/returns:

  • Item(s) must be returned within 14 days of receipt, in original condition with tags on.

  • We do not offer refunds at this point of time (only exchange).
  • We do not do exchange/returns on our yoga mats due to hygiene purposes.
  • If you wish to exchange for an item of higher price (than the original price of the bought item), a top-up to match the item is required. The top-up will be based on the original price, excluding any discount or promo-code.

  • Shipping fee of $3.00 is applicable. Postal fees (shipping) are to be borne by the customer unless we have sent out a defective or wrong order.
  • We do not accept exchange of apparels bought on pre-order, back-order, clearance, promotions, or final sale.
  • We do not accept exchange of apparels bought from third parties. Please refer to the website/location you have purchase from for the exchange. 

Steps for Exchanges:

1) Please email us at hello@anyaactive.com with the following:

  • Email address used to place the order
  • Order Number (if available)
  • Colour &  size of the item(s) you wish to return/exchange
  • Reason for the return 
  • Color and size of replacement pair (for exchange)

2) All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. We will not be responsible for any lost or misplaced mails.

If an EXCHANGE is chosen, your replacement product will be shipped to you
within 2 to 3 business days of processing your return.

Return address:
Attn: Anya Active
34 Upper Weld Road #02-01, Singapore 207391

 

We reserve the right to reject any returns/exchanges that doesn’t fulfill our returns policy.

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